Frequently Asked Questions

1. Can I signup with multiple accounts on my phone?
No, you can only signup with only one account on your device.
2. I’m unable to login even after providing my email address.
That shouldn’t be happening. Please email us about the issue at support@hyperrush.in
3. How to Install?
Click on the download app button. The installation doesn’t take a lot of time and is simple. Once you open the apk file, your phone will ask for permission. Click ‘allow’ on all permission requests and install the app onto your phone. We promise you our game is safe and secure!
4. I am from Andhra Pradesh / Assam / Odisha / Sikkim / Meghalaya / Nagaland / Arunachal Pradesh / Tamil Nadu / Telangana and am unable to play paid games. Why am I unable to download your game?
The laws pertaining to skill games in these states differ from the rest of India where any person above 18 years can play cash games on our app.
5. Can I actually win money on your app?
Yes. You can win actual cash and can instantly withdraw and the amount will be credited to your bank account.
6. How does a real money game work?
Players add money to their wallets and choose the battle they would like to play. Once you have found a match, the game begins. There are multiple games to choose from based on a person’s interest. Every game has a reward which gets distributed at the end of the game.
7. I had a poor internet connection during the match and I couldn’t finish playing the game. Will I get a refund?
No, unfortunately, leaving a game due to any reason is considered a disqualification. An unstable internet connection too can lead to disqualification. In this case, a refund is not issued.
8. What if there is a tie in the game?
Your amount will be credited back to your main balance.
9. Who am I playing against?
All our players are verified real players from across the country. You are randomly matched against other players on our app.
10. My clicks don’t register/lag.
This might be due to various issues. One of them is a bad internet connection. Try again with a better internet connection or write to us at support@hyperrush.in if the problem persists.
11. How to turn on/off sound and music?
Go to Settings, where you can see toggle options for both music and sound. You can turn on or turn off using the toggle.
12. What is a ‘Wallet’?
Wallet is the icon you see on the bottom of the homescreen. Clicking on it will take you to the ‘My Wallet’ page which has details like your Added Amount, Winnings, Bonus, and Transaction History.
13. Is it safe to add money to the wallet?
Yes, adding money to your wallet is absolutely safe. We have partnerships with the best in the industry who ensure the money transactions are smooth and safe. You can add money using UPI.
14. I am not able to withdraw my Bonus Cash. Why?
Bonus Cash is not withdrawable. A portion of your bonus cash along with your deposits is used for battles.
15. How do I deposit money into my wallet?
Depositing money into your wallet is very easy and safe. Here are the steps: Tap on your wallet > Click “Add” to deposit amount > Enter amount > Add play money > Complete transaction.
16. Can I withdraw the money I deposited into my wallet?
No, the amount that you deposit in your wallet can only be used to play games. You can withdraw your Winnings anytime you like.
17. How can I withdraw money?
You can withdraw money from your Winnings. Your account should have at least a balance of ₹500 to make a withdrawal.
18. What are the options for withdrawing my winnings?
Currently, you can withdraw your winnings to your Bank account. We offer safe and secure withdrawals.
19. I want to deposit money into my wallet. What are the payment modes available?
You can use UPI to deposit your money into your wallet. It is 100% safe and secure!
20. Where can I find details of my previous transactions?
You can check your entire transaction history on the ‘My Wallet’ screen. Click on the “View all transactions” section on the wallet screen to see all the transactions. Your transaction history will show you all information related to Added Amount, Lost Amount, and Winnings.
21. I’m getting “Error in Payment. Please Retry”.
Please check your wallet. If the necessary amount hasn’t been added to your deposits, email us at support@hyperrush.in.
22. I’m unable to find my preferred mode of payment. What are the other options I have?
We support all major payment providers. If you find your preferred payment mode missing, please email us at support@hyperrush.in and we would be happy to explore additional payment modes.
23. Can I withdraw the entire wallet balance?
No, you can only withdraw the ‘Winnings’, that is the money you won by playing games on our app.
24. How to add my bank account?
To add your bank account, you have to follow a few simple steps:
  1. Click on the wallet icon
  2. On the ‘My Wallet’ page, click on ‘Withdraw’ button
  3. Now you will see “Add Bank Account”. Click on ‘Add’ button against the Bank option.
  4. Enter your account details in the space provided and click on ‘Proceed’ to add your bank details.
25. How long does it take to receive the referral amount?
It’s done instantly as soon as your friend joins and performs the actions mentioned in the referral policy at the time of being referred by you. In case your referral is delayed by more than a few minutes, email us here support@hyperrush.in.
26. Is it safe for my friends to download the apk shared on Whatsapp?
Yes, it’s totally safe to download and install the apk.
27. How to use referral code?
Redeeming a referral code can be done by using the referral link shared by a friend. While signing up, apply the referral code to get your referral bonus.
28. How to refer friends?
  1. Click on ‘Refer & Earn’ from the bottom menu of the home page
  2. Click on either the WhatsApp button or the Share button to select a mode to share.
29. How to get a referral bonus?
You will be awarded a referral bonus in your wallet as soon as your friend to perform the actions mentioned on refer & earn screen.
30. Can I add a display picture?
Yes, you can add a display picture by going to the ‘My Profile’ section and clicking on the icon above your name. Now, you can either add a photo from your phone gallery or even take a picture. To edit an existing photo, follow the same steps and add a different picture.
31. Can I use any image?
We recommend you use your own picture as a profile avatar. Your image should not contain nudity or otherwise offensive content.
32. Can I change my email ID or phone number associated with my account?
No, it is not possible to change email ID or phone number.
33. Can I play from a territory outside India?
No, our games are as of now only for the residents of India barring Assam, Orissa, Telangana, Sikkim, Andhra Pradesh, Nagaland, Arunachal Pradesh, Tamil Nadu, and Meghalaya.
34. My account was blocked, what can I do?
In case your account was blocked, you can raise a support request on support@hyperrush.in.
35. Can I play games on your app if I am under 18?
No, you need to be 18 or older to play the games on our platform.
36. Who is not allowed to play games?
Anyone under the age of 18 cannot play our games. If you are from Andhra Pradesh/Assam/Odisha/Sikkim/Nagaland/Telangana/Arunachal Pradesh/Tamil Nadu /Meghalaya, you cannot play our games as skill game laws pertaining to these states are different from the rest of the country.
37. How to contact the HelpDesk?
You can use the HelpDesk to ask us any questions or raise any issue. Write to us on support@hyperrush.in.